All IBT products carry a 2-year warranty. To initiate a return or repair, download the RMA form and email it to support@ibt.ca. Do not ship without an RMA number.
Complete the RMA form with model, serial number, purchase date, and fault description. Email to support@ibt.ca.
IBT issues an RMA number within 1 business day. Ship the unit prepaid to our Montréal facility, clearly marked with the RMA number.
IBT diagnoses and repairs or replaces within 10 business days. Return shipping covered by IBT for in-warranty units.
All IBT-branded products carry a 2-year limited warranty from date of shipment. Extended warranty to 5 years is available at time of order.
Download the RMA request form below, complete it, and email to support@ibt.ca. We will issue an RMA number within 1 business day. Unauthorized returns cannot be accepted.
Yes. Evaluation loan units are available on qualified design-in projects. Contact your sales engineer to discuss evaluation terms. Demo units require a refundable deposit.
Yes. We hold BIOS source rights on select IBASE platforms. Typical BIOS customization turnaround is 5–10 business days. Contact engineering for scope and pricing.
We pre-image systems with Windows 11 IoT Enterprise, Windows 10 IoT Enterprise (LTSC), Ubuntu Server 22.04 LTS, and Ubuntu Desktop 22.04 LTS. Contact us for other distributions.
IBT provides minimum 12-month advance notice of any platform EOL. For customers on our Long-Term Supply Agreement, we guarantee 7-year availability from production start.